Refund Policy

1. No Refunds

All sales are final. Because TourSmart offers digital services with instant access through subscription plans, we do not offer refunds once a purchase is confirmed. However, all TourSmart subscriptions include a free 7-day trial. If you decide the service is not right for you, you can cancel at any time during the 7-day trial period to avoid being charged.

2. Subscriptions

Cancellation: You may cancel your subscription at any time through your TourSmart account or by contacting our support team.

Effect of Cancellation: If you cancel your subscription, it will remain active until the end of the current billing period. You will not receive a refund or credit for any unused portion of the subscription term.

3. Credits Included with Subscriptions

Credits are provided as part of an active subscription and are used to access certain AI-powered features within the App. Credits cannot be purchased separately, transferred, exchanged, or redeemed for cash. Unused credits do not expire while your subscription remains active.

4. Payment Processing (WooCommerce)

All subscription payments and transactions are processed securely through WooCommerce ecommerce platform and its supported payment gateways. We do not store your full payment details on our servers. If you believe a charge was made in error or a technical issue occurred during payment processing, please contact us through our Support page, and we will assist you in resolving the issue.

Apple App Store Support – https://www.google.com/search?q=https://getsupport.apple.com/

Google Play Support – https://support.google.com/googleplay